PLAY & PARTY IN 2021 & BEYOND...
...What to Expect / FAQS
LOL Stations is rolling out the red carpet and offering the ultimate VIP PACK!!
Family fun days, birthdays, holiday parties, reunions, & get togethers come experience fun & exciting rides, amazing attractions, and delicious food & beverages under one humungous venue.
All sessions include an LOL Host(s) to guide groups to each of the attractions and rides.
VIP STATUS = IMMEDIATE ACCESS GRANTED
After play, Hosts escort each group to the main party floor.
Food & drinks will already be placed on your table 30 minutes before the end of your session;
table decorations, set-up, and clean-up included.
Total session duration: 2.5 hours
START PLANNING NOW
Upon re-opening, LOL Stations will remain closed to the general public; no walk-ins.
RESERVATIONS ONLY ensures limited interaction until further notice.
Available slots will be limited and customers must reserve online at least 24 hours in advance.
Minimum $75 deposit required to reserve a session with the remaining balance due in full no later than 3 days before your scheduled event. Last minute reservations MUST pay in full. Without full payment, the reservation will be cancelled by LOL Stations with no option to reschedule. Time slots are limited. For those needing more than (1) VIP Pack, we do NOT suggest that you wait until the last minute to reserve. Slots are on a first come, first serve basis.
Guest Rules & Reminders
You will want to prepare your guests, in advance, that they will be required to:
wear a securely fitting face mask at all times! Be sure to have on one that won't fall off while playing or riding. The mask can only be lowered when eating or drinking in the dinning area at your designated table. No eating or drinking outside of the dinning area.
undergo a quick touchless temperature reading. Those with an elevated temperature will not be allowed to enter. Suggest that adults/parents check temperatures before starting on the way.
sanitize hands before and after each attraction OR bring and wear gloves. Suggestion that party moms and dads bring a couple of extra masks and small bottles of sanitizer -- just in case!
All attending players and guests MUST follow their hosted group! No one can remain in the dining area or at the party table without the group. Exceptions can be made for those with limited mobility.
Guests can NOT freely walk around the different stations unless accompanied by a host and their group.
There will be no repeat or make up play for late arrivals. Because of the social distancing plan and action packed fun, there will be no opportunity to modify the play/party schedule.
Rule breakers will be asked to leave or escorted out by mall security.
As we enter cooler weather, call volume increases dramatically. Please read the FAQs for basic reservation information AND to guarantee your preferred slot(s), RESERVE ONLINE EARLY!
Interested customers : Read below first before calling. Many of your questions will be answered below.
For already reserved parties : Email questions & requests to info@LOLStations.com for the fastest response. LOL Stations Reps will email updated invoice and/or call.
Frequently Asked Questions:
Table(s) are reserved for the entire time of your session (up to 2.5 hours) and includes table set-up. Choose 1 color for your table cover & napkins. Plates are all white, cups are clear, with generic utensils included. We do not provide and can not accommodate themed paper products at this time. Table size is based on #of players CONFIRMED no later than 3 days before your session. Each table includes bench seating on both sides and accommodates up to 10 players per table:
11-20 CONFIRMED Players = 2 Tables
21-30 CONFIRMED Players = 3 Tables; and so on
Each session includes entry and seating for up to 8 non-players and $2 for each additional Non-player.
There are NO PRIVATE ROOMS. Multiple reservations are scheduled and occur simultaneously. Should you be interested in adding extra tables to your reservation, requests must be placed no later than 3 days before to guarantee accommodation. No guarantees day of event.
Can I add on more time to my reservation? The only way to extend your reservation is to purchase another VIP Pack for the next available time slot. You will keep the same party table, host will guide guests through attractions again, and additional food/beverages will be provided.
$35.00 Cleaning/Reset Penalty: Party Parent/Host must be responsible for their guests' seating. When your guests arrive, be clear that they can only sit at your assigned tables. Please do not have or allow your guests to sit at other party tables or place food or any items on tables that are not reserved for your party. Party parent/host will be warned once, but afterwards a $35 cleaning penalty will be automatically assessed to the credit card on file. To ensure the neatness, cleanliness, and fairness for each party, please act responsibly and do not encroach on your neighbors party.
Special Note: Feel free to add an extra table ($50). If your party remains at the table past your scheduled time, your credit card will be automatically charged $50 for the additional time. So, please begin the process of vacating your table at least 15 minutes prior.
PRIOR TO YOUR SESSION
Once you've reserved your event, it's time to:
get invitations out and track your responses! Notify guests to arrive 30 mins before your reservation start time to ensure that they are all there when the guided play begins. Example: If the party is scheduled to start at 3pm, tell guests to arrive no later than 2:30pm. Some guests might need to be told earlier!! There will be NO rescheduling or repeat play to accommodate late arrivals.
ensure that your guests complete the online waivers in advance -- so as not to delay the immediate start of your party and miss the earlier attractions. And the morning of your party, send a final reminder directing them to our website to "COMPLETE ONLINE WAIVER NOW"!
share LOL Stations rules for safe play with your guests to ensure a great party experience! The pandemic forces us ALL to operate differently and everyone must comply.
finalize your party/play session at least 3 days in advance! Adjust your player and spectator counts, include add-on items, and pay balance to ensure a speedy check in and immediate start of the fun!
THE DAY OF YOUR PARTY
You must arrive AT LEAST 30 minutes before your reservation for check-in to ensure that your party starts on time! And you'll need to present the credit card and ID used to reserve your party online. Add-on options are limited during check-in and there will NOT be an opportunity for additional food orders once the party gets started, so please plan accordingly. After payment, you will be given wristbands to distribute to your players & guests. Meal time takes place after all play stations have been completed.
For Parties that Arrive Late:
We understand things do not always go as planned. Of course, we will do our best to maximize remaining time. However, because of pre-scheduling of rides and attractions and social distancing, late arrivals will definitely miss out on some of the FUN, which can not be rescheduled or repeated. We will NOT be able to extend your party time and you will still need to leave at the pre-determined time.
Plan to enjoy maximum fun as your group and other parties rotate to each of the attractions and rides, eat and celebrate, then depart.
The LOL host will show you the table(s), which will be decorated based on the requests you have outlined no later than 3 days before the party. You will be able to leave the cake and any other party items at the team. NO BALLOONS, confetti, pinatas, or silly string allowed! And you will not be able to place items or posters on walls. You will then be able to return to your group and get them ready to enter together.
At the start time of your party, your host will meet you and your group at the entrance and escort you all to your table and immediately begin escorting them to each attraction within the schedule.
Your food & beverage order will be placed on your reserved table(s) according to the time established. You can assist the party host by reminding your guests to return to the table immediately after the last attraction to enjoy the food as it is being delivered. Food that becomes cold can not be reheated or replaced.
We urge you to plan your groups food & drink orders in advance (preferably by confirmation deadline date); however, you may finalize orders no later than check-in. Be aware that during check-in, the menu options are limited. Once your session starts, there is no longer an opportunity to order more food and beverages. There will not be a concession, so guests will not be able to order food.
**While dining you are responsible for serving your guests food, drinks, and your cake. Host DO NOT serve or sing "Happy Birthday". At times there's a DJ entertaining the main party floor and announces the name of your party VIP throughout the duration of the session.
End of Party:
Your party will be required to vacate the building by the end of the reserved time. Please instruct your guests to gather their belongings to give party staff time to reset for the next group or shutdown for the day. You and your guests cannot relocate to other eating areas or linger in the building.
The cleanup crew will be at your table promptly at the end time of your party to reset for the next party. If your party remains at the table past your scheduled time, your credit/debit card will be automatically charged $50 for the additional time and you will still be required to leave. So, please begin the process for vacating your table at least 15 minutes prior.
How far in advance do I need to book a party?
At least 3 weeks prior is suggested but reservations are on a first-come, first-serve basis and are subject to availability. Saturdays are typically the busiest play and party days. Peak season (October through April).
If you have any questions and looking for a speedy response, please send an email to email@example.com. Please note that emails requesting particular dates do not hold your date and time. Prices and packages are subject to change without notice.
Is a deposit REQUIRED for a party?
Yes, a $75 NON-REFUNDABLE deposit is required to make a reservation. Sorry, no session time is held without a deposit.
Does the deposit pay for part of the reservation?
Yes, the deposit is deducted from the total cost and the remaining balance due 3 days before your VIP event and at least 1 week for larger sessions. At check-in, you will be required to present the credit card and ID used to reserve your party online.
Is my Party VIP (guest of honor) included in the base count of players?
Yes, the guest of honor (Party VIP) needs to be included in the count.
Minimum Guests: All packages are for up to 10 players (remember even adults can be considered players; there's fun for everyone). BUT THERE'S NO MINIMUM. A family/party of 6 can still reserve the VIP PACK and have the ultimate exclusive experience in the DC, Maryland, Virginia area.
Maximum Guests: Maximum capacity 1,100. Party of 30 or more players will be required to pay in full at least 1 week before the date of the reservation. Larger player sessions may require earlier confirmation. Add-on options will still be available no later than check-in but with limited options.
Do I have to pay for adults or kids that are not playing?
Including yourself, the first 8 non-playing adults receive free entry and seating. Outside of the first 8 non-players, there is a $2 entrance fee. You may add on to your reservation or guests can pay their own entry upon arrival. Only infants under the age of 1 years old are allowed to enter for free -- if they are not playing. If added to your reservation seating is guaranteed.
After I book online what happens next? First you will receive a receipt/confirmation via email that includes the details of your online order. Check everything to make sure it's correct. If you have any questions, see a discrepancy, or have a request, reply back to your receipt or call to discuss the specifics.
A second email is also sent with more information regarding invitations, release waivers, and info about confirming the final table setup no later than 3 days before the event.
Does the reservation include invitations? Immediately after reserving your event, you will receive an email that can be sent to all your guests as an invitation! Encourage guests to complete the online waiver BEFORE arriving to ensure faster entry! All players must complete an online waiver to enter. Also, click this link if you would like a hard copy invitation!
3 days before your reservation, you will be able to FINALIZE the colors for your table setup. Table size is determined by the #of players reserved by the deadline. More players may be added the day of the event; however the table size and number of tables will not change. The #of CONFIRMED non-players/adults will be allowed entry into your party. Once your non-player/adult count has exceeded, each non-player requesting to be admitted to your party will be charged a $2 entry fee. Larger groups will be require earlier confirmation deadline dates.
Call the Confirmation Line (301-885-2888 ext 2). Leave a message indicating the date and time of your party. Provide the player/non-player count, any additional food/beverage orders, table set-up, etc. Plan accordingly. The day of the party it is easier to add a chair or two than it would be to add an additional table. We need to prepare in advance, therefore we need to be as accurate as possible.
How and when is the balance paid?
The $75 deposit or full payment is paid at the time you reserve your party online. The remaining balance is paid no later than your confirmation deadline date. Be sure to arrive to your session with the same credit card you used to reserve online and matching ID. Your balance may be settled with Cash, Visa or MasterCard only. Sorry, no personal checks will be accepted. Gratuities are NOT included in your total cost and can be provided directly to the your Host/Servers as you please.
What's the last day to reduce the player & non-player count or number of VIP Packs?
The designated confirmation deadline date is the latest to decrease additional player and non-player counts or VIP Pack cancellations.
What forms of payment do you take? Do you take checks?
We accept Cash, Visa, and Mastercard. Checks are only accepted from organizations/companies reserving events. Personal checks are NOT accepted.
What is the Refund Policy?
The $75 deposit and any other payments made towards the party are NON-REFUNDABLE. You are able to credit your party to a different time and date available, if cancellation notice was emailed by confirmation deadline date.